Return & Exchange Policy

At KraftTales, we take pride in offering high-quality handcrafted products and strive to ensure a seamless shopping experience. Please review the terms and conditions of our return and exchange policy below:

Eligibility for Return and Exchange

• Items must be unused, unwashed, unaltered, and in their original packaging with all tags attached.
• A valid proof of purchase (receipt or order confirmation) is required.
• Custom-made orders, clearance sale items and gift card purchases are not eligible for return or exchange.
• Only one exchange per order is permitted. Once an item has been exchanged, it cannot be exchanged again.

Defective or Incorrect Items

• If you receive a defective, damaged, or incorrect item, please notify us within 48 hours of delivery by emailing clear photos and videos of the product to reach.krafttales@gmail.com.
• Returns or exchanges will only be processed if the issue is reported within this 48-hour window.

Return and Exchange Process

To initiate a return or exchange, email us at reach.krafttales@gmail.com with the following details:

• Order number
• Delivery address
• Reason for return/exchange (with relevant images for verification)

Once your request is approved, our courier partner will schedule a pickup within 1-3 working days.

• We recommend taking a photo or video when handing over the item to the courier as proof in case of disputes.

Refund Policy for Returns and Exchanges

• Refunds for both returns and exchanges will be issued as store credit, valid for 13 months from the date of issuance.

Packaging and Shipping

• Ensure the item is securely packed to prevent any damage during transit.
• Include the shipping label with the returned/exchanged parcel.
• Garments or fabrics that cannot be tagged may still be returned or exchanged, provided they meet the eligibility criteria.

For any further assistance, feel free to reach out to us at reach.krafttales@gmail.com. Our support team typically responds within 24 hours.