Return & Exchange Policy
Return and Exchange Policy
At KraftTales, we are committed to providing high-quality handcrafted products and a smooth shopping experience. Please review the terms and conditions of our exchange and return policy below:
Eligibility for Return and Exchange:
- Items must be unused, unwashed, unaltered, and in their original packaging with tags attached.
- Proof of purchase (receipt or order confirmation) is required.
- Custom orders and gift card purchases are not eligible for exchange or return.
- Only one exchange per order is permitted. Once an item is exchanged, it cannot be exchanged again.
- Defective or Incorrect Items: If you receive a defective, damaged, or incorrect item, notify us within 48 hours of delivery by emailing clear photos and videos of the product to reach.krafttales@gmail.com. Returns or exchanges will only be accepted if reported within this 48-hour window.
Return and Exchange Process:
To initiate an Return/Exchange, email us at reach.krafttales@gmail.com with:
- Order number
- Delivery address
- Reason for return/exchange (with relevant images)
Once approved, our courier partner will pick up the item within 1-3 working days. Please take a photo or video when handing over the item to the courier as proof in case of disputes.
Refund Policy for Return and Exchange:
- Refunds for both returns and exchanges are issued as store credit, valid for 13 months.
Packaging and Shipping:
- Ensure items are securely packed to prevent damage during transit.
- Include the shipping label with the returned/exchanged parcel.
- Garments or fabrics that cannot be tagged may still be returned or exchanged without the original tags.
For any assistance, reach out to us at reach.krafttales@gmail.com. We typically respond within 24 hours.